Shipping policy
SHIPPING POLICY
Last updated: 20 August 2026
1. GENERAL INFORMATION
This Shipping Policy applies to orders placed through the ESVlife online store.
Orders are shipped by:
ESVlife e.U.
Gerichtsbergstraße 20
4840 Vöcklabruck
Austria
Email: office@esvlife.at
2. SHIPPING DESTINATIONS
We ship to the countries and regions that are available for selection during checkout.
If a destination cannot be selected during checkout, we currently do not offer standard online shipping to that destination.
Available shipping destinations may change from time to time.
3. DELIVERY TIMES
Orders are generally processed and handed over to the shipping provider within 1–2 business days after the order has been accepted and payment has been successfully processed.
Estimated delivery times are:
Austria: approximately 6–8 business days
Germany: approximately 8–11 business days
Delivery times are calculated from the conclusion of the contract and include normal order processing and standard GLS delivery times.
Deliveries are generally made Monday to Friday, excluding public holidays.
Delivery times may be longer in exceptional circumstances, for example during periods of unusually high parcel volumes or due to circumstances outside our reasonable control.
If delivery is delayed beyond the agreed delivery period, your statutory consumer rights remain unaffected.
4. SHIPPING COSTS
Applicable shipping costs are displayed before you submit your order during checkout.
Shipping costs may depend on factors such as the delivery destination, order value, weight and selected shipping method.
Where free shipping is offered, the applicable conditions and minimum order value, if any, will be displayed in the online store or during checkout before the order is placed.
No shipping costs will be charged that were not disclosed to you before you submitted your order.
5. ORDER PROCESSING
Orders are prepared for shipment as soon as reasonably possible following acceptance of the order and successful payment processing.
Orders placed on weekends, public holidays or outside normal business processing periods may begin processing on the next applicable business day.
Processing time forms part of the overall delivery information provided to you where applicable.
6. SHIPPING CONFIRMATION AND TRACKING
Where tracking is available for the selected shipping method, you may receive a shipping confirmation containing tracking information after your order has been dispatched.
Tracking information is provided by the relevant shipping provider and may require some time after dispatch before it becomes active.
The availability of tracking depends on the shipping method and carrier used for the relevant order.
7. DELIVERY AND TRANSFER OF RISK
For purchases made by consumers, the risk of accidental loss of or damage to the goods generally passes to you when the goods are delivered to you or to a third party designated by you who is not the carrier.
If you independently commission a carrier that was not offered by ESVlife as a shipping option, the statutory rules regarding the transfer of risk apply.
Nothing in this Shipping Policy limits mandatory consumer protection rights.
8. DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address when placing your order.
Please check your shipping information carefully before submitting your order.
If you notice an incorrect delivery address after placing your order, please contact us as soon as possible at:
office@esvlife.at
We will attempt to correct the address where reasonably possible, but changes may no longer be possible once the order has entered the shipping process.
If additional delivery costs arise because incorrect or incomplete delivery information was provided by the customer, such costs may be charged to the customer to the extent permitted by law.
9. UNSUCCESSFUL DELIVERY
If a delivery cannot be completed, the shipping provider may make another delivery attempt, deliver the parcel to a collection location or return the parcel to us, depending on the applicable shipping service.
If an order is returned to us because it was not collected or because delivery could not be completed for reasons attributable to the customer, please contact us so that we can determine the appropriate next steps.
Any additional shipping costs may be charged to the customer where legally permitted.
Statutory consumer rights remain unaffected.
10. LOST OR DAMAGED SHIPMENTS
If your parcel arrives visibly damaged, contains damaged products or does not arrive within the applicable delivery period, please contact us as soon as possible.
Please provide your order number and any useful information or photographs relating to the issue.
We will investigate the matter with the relevant shipping provider and assist you in accordance with your statutory rights.
For consumer purchases, you do not bear the risk of accidental loss or damage merely because the parcel has been handed over by ESVlife to the shipping provider.
11. PARTIAL SHIPMENTS
Where reasonably necessary, an order may be delivered in more than one shipment.
If we arrange a partial shipment for operational reasons, you will not be charged additional shipping costs solely because we divided the order into several shipments, unless otherwise expressly agreed.
Where statutory withdrawal periods depend on the receipt of several separately delivered goods, the applicable statutory rules remain unaffected.
12. INTERNATIONAL SHIPPING, CUSTOMS AND IMPORT CHARGES
Where delivery outside the European Union or another relevant customs territory is offered, customs duties, import taxes or other charges may apply.
Unless such charges are expressly included and collected during checkout, they may be imposed by the authorities of the destination country and may be payable by the recipient.
ESVlife does not control charges imposed independently by foreign customs or tax authorities.
Any legally required information regarding charges payable by the customer will be provided before the order is submitted where required by applicable law.
13. SUBSCRIPTION ORDERS
Where products are purchased through a recurring subscription, each shipment is sent according to the delivery frequency and conditions presented when the subscription is purchased.
Shipping costs applicable to recurring deliveries will be disclosed in accordance with the subscription conditions and applicable law.
Cancellation of future subscription deliveries is governed by the applicable subscription terms.
Statutory consumer rights remain unaffected.
14. CHANGES TO SHIPPING OPTIONS
We may change shipping providers, delivery methods, shipping rates or available delivery regions for future orders.
Such changes do not alter shipping conditions already agreed for an existing order unless this is permitted by law or agreed with you.
15. RETURNS AND WITHDRAWAL
Information about returns, our voluntary return policy and the statutory right of withdrawal is available in our:
Returns & Right of Withdrawal Policy
Consumers may also use our online withdrawal function at:
https://esvlife.at/pages/withdraw-from-contract
16. CONTACT
If you have questions regarding shipping or delivery, please contact:
ESVlife e.U.
Gerichtsbergstraße 20
4840 Vöcklabruck
Austria
Email: office@esvlife.at
Phone: +43 660 115 47 21